First4Hampers offers free UK Mainland delivery when customers spend £75 or more. We reserve the right to rescind this offer at any time. This offer is only valid for orders to ONE UK mainland delivery address. Orders under £75 or to multiple addresses will be charged at our standard delivery rate of £5.99
We offer next-day delivery as standard to most UK mainland addresses. (*Exclusions apply)
Our standard delivery charge is from £5.99 per parcel, deliveries to the Republic of Ireland are charged at £19.99 per parcel.
PLEASE NOTE: Some Hospitals will not accept delivery of any gifts onto their premises. It is the duty of the customer to ensure that the hospital they are wanting their gift delivered to will accept it. We cannot be held responsible for the return of any gift due to non acceptance by the hospital concerned.
Please see our Terms and Conditions page, for full information on our delivery details and other important information.
If you are not fully satisfied with your purchase, for whatever reason, you have 14 days from the date of delivery to contact us to return your order. All items being returned much be pre-arranged and foods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition. We assume no responsibility for any delivery costs associated with the return of Goods.
Once received back at our returns depot, a refund will be issued.
Please note that food, drink or other Goods intended for consumption, and personalised Goods or Goods made to your specification, are all non-refundable.
To arrange a return, please contact our customer service team on 0870 011 0673 or email firstname.lastname@example.org
Damaged or Faulty Goods
In the unlikely event of your purchase turning up faulty or damaged, then you must report this to us within 48hours of the delivery being signed for. Should your order include food, drink or other Goods intended for everyday consumption, you must inform us within 24hrs of receipt of any defect in the quality or condition of the Goods.
We strongly suggest you inspect the item as best possible before signing for the item. That way if you are not happy, our delivery team will take away the faulty or damaged goods immediately.
If your goods are faulty or damaged, we must receive photographic evidence by email. First4Hampers will refund postage costs on faulty or damaged goods once the damage or fault has been inspected and verified by our team.
Our details are below should you need to contact us with regards to your delivery or return:
Telephone: 0870 011 0673
Write to: First4Hampers, c/o Lanchester Wines, Greencroft Estate, Stanley, County Durham, DH9 7XP